Maintenance technician’s workflow goes physical to digital at Freestone Medical

Company Size: 150 Employees

Industry: Healthcare; Hospitals

Location: Texas, United States

Number of users: 3 Full Users, ≈100 Requesters

Using Click Maint since:  October 2024

About Freestone Medical

Freestone Medical Center, established in 1947, is a trusted healthcare provider serving the Fairfield, Texas, community, and surrounding areas. With approximately 150 dedicated employees, the hospital is committed to delivering high-quality, patient-centered care across a range of medical services. As a critical access hospital, Freestone Medical Center plays a vital role in providing emergency care, inpatient and outpatient services, and specialized treatments tailored to the needs of its patients.

Rooted in a mission to enhance the health and well-being of the community, Freestone Medical Center continually invests in advanced medical technology and patient care initiatives. With a strong focus on compassionate service, efficiency, and excellence, the facility strives to meet the evolving healthcare needs of its patients while maintaining a warm, community-focused environment. Through decades of dedicated service, Freestone Medical Center has built a reputation for quality care and a commitment to improving lives.

Maintenance Challenges

Before implementing Click Maint, Freestone Medical Center faced significant challenges in managing its maintenance operations. The previous work order system was overly complicated, leading to widespread resistance from employees who found it too time-consuming to use. As a result, many healthcare workers avoided submitting digital requests and instead relied on verbal communication, which often led to forgotten or incomplete maintenance tasks. For the Facilities Director, tracking ongoing jobs—whether handled by in-house technicians or external vendors—was a major struggle, increasing the risk of critical maintenance issues being overlooked.

The lack of support from the previous system’s provider further exacerbated the problem. With no reliable point of contact for troubleshooting or assistance, resolving issues within the system was frustrating and inefficient.

These challenges significantly impacted daily operations, productivity, and costs. Uncompleted jobs eventually resurfaced, creating delays and additional workload. The manual process of printing work orders and handing them to technicians wasted both time and paper. Additionally, technicians would sometimes prioritize easier tasks while avoiding more complex ones, leading to further inefficiencies. Without a streamlined, accountable system in place, maintenance tracking was unreliable, and essential facility upkeep suffered as a result.

Why Click Maint?

Freestone Medical Center chose Click Maint after a team member from Click Maint reached out and took the time to explain the system’s capabilities. Initially, there was hesitation due to a poor experience with a previous work order system. As a small hospital where employees juggle multiple responsibilities, the Facilities Director was skeptical about adopting another system that might slow down daily operations. However, Click Maint offered a demo call, which was recorded and shared with the IT Director, CFO, and a Vanguard representative. After a thorough evaluation, all agreed that Click Maint was the right choice. The decision proved to be a game-changer, as the entire Click Maint team provided exceptional support from the start, responding promptly and making the transition seamless.

The most impactful aspect of Click Maint has been its ease of use. Submitting a work order takes only a few moments, making it much more efficient than the previous system. The outstanding customer support has also been a major advantage—every interaction with the Click Maint team has been positive, making it easy to reach out for assistance when needed.

The implementation process was smooth and effortless. Since budget constraints were a concern, Click Maint accommodated by waiving the data migration fee, making the transition financially feasible. The Click Maint team handled everything, extracting data from the old system and converting it seamlessly. The setup was simple—links were emailed, and IT installed the software on all desktops, allowing staff to submit work orders with just a few clicks. Training was thorough, with recorded sessions provided for reference. Even the maintenance technician, who struggled with technology, quickly adapted and now uses the system with confidence. Click Maint has completely transformed Freestone Medical Center’s work order management, creating a more efficient and organized maintenance process.

Outcomes and Benefits

Since implementing Click Maint, Freestone Medical Center has seen significant improvements in maintenance operations. One of the biggest successes has been the transformation of the maintenance technician’s workflow. Initially hesitant to switch from printed work orders to a digital system, he quickly adapted after realizing how easy it was to track, update, and complete tasks within Click Maint. Now, he uses his phone to change the status of work orders in real time, add notes, and communicate updates—eliminating unnecessary paperwork while improving efficiency.

Another major improvement has been staff engagement with the system. Previously, many employees avoided submitting work orders because the old system was too complicated. Instead, they would verbally report issues, which often led to forgotten or lost requests. With Click Maint, work orders can be submitted in just a few clicks, and the ease of use has encouraged more staff members to participate in the process.

Although the hospital is still in the early stages of using Click Maint, the impact is already clear—better organization, more streamlined communication, and increased staff adoption. The facility expects even greater improvements over time, with enhanced efficiency and reduced maintenance delays. Click Maint has truly transformed how Freestone Medical Center manages its maintenance operations.