Quick and seamless CMMS adoption at Southern Carton

Company Size: 50 Employees

Industry: Manufacturing; Packaging & Containers

Location: Lewisburg, Tennessee

Number of users: Approx. 5 Users

Using Click Maint since:  August 2024

About Southern Carton Company

Southern Carton Company, established in 1977, is a leading provider of corrugated box manufacturing solutions located in Lewisburg, Tennessee. With a team of approximately 50 employees, the company specializes in producing high-quality, custom corrugated packaging for a wide range of industries. Southern Carton is committed to delivering reliable, cost-effective packaging solutions that meet the unique needs of their clients. Through decades of experience, they have built a strong reputation for quality, service, and innovation, continuously adapting to market demands and striving for excellence in all aspects of their operations.

Maintenance Challenges

Before using Click Maint, Southern Carton Company relied on manual processes to track maintenance and repairs, which led to several challenges. The company struggled with tracking repairs, especially recurring issues with machinery. Communication breakdowns, such as “he said/she said” or “I told so and so,” made it difficult to ensure that all maintenance activities were documented and addressed. Additionally, keeping track of parts for each machine was a challenge, leading to inefficiencies and delays.

These challenges significantly impacted operations and productivity. The lack of a proper maintenance tracking system at Southern Carton Company led to significant operational inefficiencies. Without proper documentation, many maintenance tasks would fall through the cracks, resulting in unaddressed issues that caused downtime and disrupted production schedules. The lack of a clear record system also meant it was harder to track the performance of equipment, leading to preventable breakdowns that could affect overall efficiency and increase costs.

Without documentation, critical maintenance tasks were often overlooked, resulting in recurring equipment failures and unplanned downtime. When a machine broke down, delays in identifying previous repairs or ordering the right parts extended the time it took to get production back on track. The absence of a centralized record also made it difficult to detect patterns in machinery failures, preventing proactive maintenance and leading to costly, repetitive breakdowns. Additionally, miscommunication between team members meant that urgent repairs were sometimes delayed or forgotten, further impacting productivity. These inefficiencies not only slowed operations but also increased maintenance costs, as emergency repairs and extended downtime disrupted workflow and led to lost production time.

Why Click Maint?

Southern Carton Company chose Click Maint primarily for its affordability and ease of implementation. The company needed a maintenance management solution that was both cost-effective and simple to integrate into daily operations without causing disruptions. Click Maint checked all the boxes, offering a user-friendly platform that streamlined maintenance processes from day one.

One of the most impactful features has been the mobile app, which allows team members to request work orders directly from their phones. The ability to upload pictures of issues or specific parts has significantly improved communication and troubleshooting, ensuring that maintenance tasks are handled efficiently and with the right resources.

The implementation process was smooth and required minimal time investment. The Click Maint team provided exceptional support, guiding Southern Carton through onboarding with hands-on assistance. Weekly meetings during the first few months were particularly valuable, helping the team get fully up to speed and ensuring a seamless transition to the new system. With Click Maint, Southern Carton has gained a powerful tool that enhances maintenance coordination, reduces downtime, and improves overall operational efficiency.

Outcomes and Benefits

Since implementing Click Maint, Southern Carton Company has experienced improved organization and efficiency in its maintenance operations. Work orders are now tracked systematically, ensuring that tasks are completed on time, with only a few delays due to waiting on parts. The streamlined process has minimized miscommunications and made it easier to manage ongoing maintenance tasks.

One of the most notable successes has been how quickly and seamlessly the team adopted the new system. Employees and requesters have embraced Click Maint, appreciating the ease of submitting work orders. The mobile-friendly interface and ability to attach images have made reporting issues more intuitive, leading to faster response times and improved maintenance workflows. The transition to Click Maint has not only enhanced operational efficiency but also fostered better communication and accountability within the team, ultimately contributing to a more proactive and organized approach to maintenance management.